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1.  
Find the part with the error. If there is no error, choose ‘No error’. The list of pending complaints, which the regional office (A) / compiled after visiting every rural branch last quarter and (B) / which was discussed at length by the board, (C) / have finally been sent to the banking ombudsman. (D)

Correct Answer: D [(D)]

Explanation:

Part (D): “have finally been sent” → “has finally been sent”.

2.  
Find the part with the error. If there is no error, choose ‘No error’. With complaints about failed online transactions rising every month, (A) / it is high time (B) / the bank replaced its ageing servers (C) / and trained its staff to handle the new system. (D)

Correct Answer: E [No error]

Explanation:

No error. “It is high time” + past form (“replaced … and trained”) is correct, and both verbs are parallel.

3.  
Find the part with the error. If there is no error, choose ‘No error’. After checking every voucher twice and (A) / comparing the day's totals with the ledger and the cash register, (B) / it was found that the cashier (C) / had not made a single mistake in the month. (D)

Correct Answer: C [(C)]

Explanation:

Part (C): “it was found that the cashier” → “the auditors found that the cashier”.

4.  
Find the part with the error. If there is no error, choose ‘No error’. The two-week training programme for new clerks (A) / is meant to improve (B) / their speed at the cash counter (C) / as well as teaching them how to spot forged cheques. (D)

Correct Answer: D [(D)]

Explanation:

Part (D): “teaching them” → “to teach them”.

5.  
Find the part with the error. If there is no error, choose ‘No error’. Since the deadline for the annual audit had been moved forward by a week, (A) / the regional manager asked my colleague and I (B) / to prepare a short report on (C) / the new savings scheme by Friday. (D)

Correct Answer: B [(B)]

Explanation:

Part (B): “my colleague and I” → “my colleague and me”.

6.  
Choose the grammatically correct version of: “The branch head informed that the new locker rules will apply to all the customers from the next month.”

Correct Answer: C [The branch head informed us that the new locker rules would apply to all customers from the following month.]

Explanation:

“inform” needs a direct object (informed us), and “said” takes no personal object; reported speech: will → would, the next month → the following month; would + base verb.

7.  
Find the part with the error. If there is no error, choose ‘No error’. The longer a bank leaves a customer's complaint unanswered, (A) / the least likely the customer is (B) / to trust the branch (C) / with his savings again. (D)

Correct Answer: B [(B)]

Explanation:

Part (B): “the least likely” → “the less likely”.

8.  
Find the part with the error. If there is no error, choose ‘No error’. After the review of last year's results, (A) / the new chairman has promised (B) / to lay stress on recovering bad loans (C) / before the bank opens any more branches. (D)

Correct Answer: E [No error]

Explanation:

No error. “lay stress on” + -ing is correct; no ‘will’ in the time clause after ‘before’ (before the bank opens).

9.  
Which bold word is used incorrectly?
The council (A) asked the bank to ensure (B) that its stationary (C) supplies were adequate (D) for the whole year.

Correct Answer: C [(C)]

Explanation:

“stationery” (paper, pens, forms) is needed; “stationary” means not moving.

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