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1.  
A customer receives a payment request in her UPI app from an unknown handle and approves it by entering her UPI PIN, believing she is receiving a refund. What happens?

Correct Answer: E [Money is debited from her account]

Explanation:

Entering the UPI PIN always authorises a payment out; receiving needs no PIN.

2.  
A customer must send ₹ 3,50,000 to a supplier and wants each payment settled individually as soon as it is received. The best system is:

Correct Answer: B [RTGS]

Explanation:

Above ₹ 2 lakh and individual real-time settlement → RTGS.

3.  
Consider the following statements about codes:
I. IFSC has 11 characters, of which the 5th is always zero.
II. MICR code has 9 digits and is printed on cheques.
III. SWIFT code is used mainly for transfers within India through NEFT.
Which of the statements given above is/are correct?

Correct Answer: C [Only I and II]

Explanation:

I and II true; III false – SWIFT/BIC is for international transfers.

4.  
Match the full form:
List I: (a) NACH; (b) BBPS; (c) AEPS; (d) CTS
List II: (1) Aadhaar Enabled Payment System; (2) National Automated Clearing House; (3) Cheque Truncation System; (4) Bharat Bill Payment System

Correct Answer: C [a-2, b-4, c-1, d-3]

Explanation:

NACH National Automated Clearing House; BBPS Bharat Bill Payment System; AEPS Aadhaar Enabled Payment System; CTS Cheque Truncation System.

5.  
Match the technology with its banking use:
List I: (a) Machine Learning; (b) Internet of Things; (c) API; (d) Chatbot (AI)
List II: (1) predicting loan default from past data; (2) ATM sensors reporting faults automatically; (3) a fintech app fetching data from the bank's system; (4) answering customer queries in natural language

Correct Answer: A [a-1, b-2, c-3, d-4]

Explanation:

ML learns from data; IoT connected devices; API program-to-program; chatbot = AI conversation.

6.  
Which of these describes a Central Bank Digital Currency (CBDC)?

Correct Answer: B [Digital legal tender issued by the central bank]

Explanation:

CBDC is the central bank's own digital currency (RBI: e₹).

7.  
Consider the following statements about cards:
I. A debit card draws money directly from the holder's bank account.
II. The Luhn check digit proves that a card number belongs to a real, active account.
III. Contactless cards use NFC.
Which of the statements given above is/are correct?

Correct Answer: D [Only I and III]

Explanation:

I and III true; II false – Luhn only checks that the number is well formed.

8.  
Stretch – For the 14 digits 52345678901234 followed by a check digit, which check digit satisfies the Luhn formula?

Correct Answer: C [3]

Explanation:

Total without the check digit (doubling alternate digits from the right) = 67; next multiple of 10 needs 3.

9.  
Under CBS, a customer of the Salem branch deposits cash at the Erode branch of the same bank. Why is this possible?

Correct Answer: D [All branches update one central database in real time]

Explanation:

CBS = centralised online real-time processing → anywhere banking.

10.  
Which of these is NOT a feature of SaaS?

Correct Answer: E [The customer installs and patches the operating system]

Explanation:

Managing the OS is the user's job only in IaaS.

11.  
Consider the following statements:
I. RPA uses software bots to automate repetitive, rule-based tasks.
II. Machine learning systems learn patterns from data.
III. A blockchain stores all records in one central database controlled by a single bank.
Which of the statements given above is/are correct?

Correct Answer: C [Only I and II]

Explanation:

I and II true; III false – a blockchain is a distributed ledger.

12.  
Which of the following is NOT operated by NPCI?

Correct Answer: D [NEFT]

Explanation:

NEFT is the RBI's own system.

13.  
The details of a cheque – including the MICR code – are printed in magnetic ink at the bottom so that:

Correct Answer: A [machines can read them reliably even if stamps or signatures overlap]

Explanation:

MICR = machine-readable magnetic ink.

14.  
A customer with a basic feature phone and no internet wants to use banking services through a short code. Which NPCI service fits?

Correct Answer: B [*99# USSD service]

Explanation:

The USSD service *99# works on any phone without the internet.

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